User Data Deletion

This page explains how to delete your Hire N Ride account and personal data, including data we received when you signed in with Google or Facebook (Meta). It forms part of our Privacy Policy. Your rights under the Digital Personal Data Protection Act, 2023 are not limited by anything on this page.

1. How to request deletion

You can use any of these options. You do not need to give a reason.

Option A: in the app (fastest)

1. Open the Hire N Ride app and log in.
2. Go to Settings → Privacy → Delete my account.
3. Read the summary of what will be deleted and what we must keep (Section 4).
4. Tick the confirmation box and tap Delete my account.
5. Enter the OTP sent to your registered mobile number, to confirm that it is really you.

Option B: on the website

Log in at https://www.hirenride.com, then go to Account → Privacy → Delete my account, and follow the same steps.

Option C: by email (if you cannot log in)

Email the grievance contact published at https://www.hirenride.com/legal from your registered email address, with the subject "Delete my account". Include your registered mobile number. We may ask you to verify your identity before we act.

If you signed in with Facebook: you can also remove Hire N Ride in Facebook → Settings & privacy → Settings → Apps and websites → Hire N Ride → Remove, and choose to send a deletion request. When we receive Facebook's request, we will start deletion and show you a confirmation code and a status link.

If you signed in with Google: you can remove our access at https://myaccount.google.com/permissions. This stops future sign-ins. To delete the data we already hold, use Option A, B or C as well.

2. What we delete

• Your profile (name, photo, email, phone, date of birth, preferences).
• Your Google or Facebook login link, and any profile information received from them (name, email, profile picture).
• KYC images (driving licence, ID, selfie), once any legal retention period has ended (Section 4).
• Saved payment tokens (deleted at our payment partner).
• Marketing preferences, device tokens, and analytics identifiers linked to you.
• Listings, photos and vehicle documents (for Hosts).
• Messages and support chats, except those needed for an open complaint or dispute.
• Location/GPS history linked to you, except any needed for an open dispute.

Data that has already been anonymised (so it can no longer identify you) may be kept for statistics.

3. Timelines

Step	When
Acknowledgement and request number	Immediately (in-app), or within 24 hours (email)
Account deactivated (you can no longer log in; your profile is hidden from Hosts and Riders)	Within 24 hours of confirmation
Personal data deleted from live systems	Within a week
Removed from backups	When the backup cycle overwrites them
Deletion by our service providers (KYC, SMS, GPS, cloud)	Within a week of our instruction
Confirmation email to you	When deletion from live systems is complete

We cannot delete your account while you have an active or upcoming booking, an open damage claim, an unpaid amount, or an open complaint or dispute. We will tell you what is pending. Deletion will go ahead once it is resolved.

4. What we must keep (retention exceptions)

The law requires, or allows, us to keep some records even after you ask for deletion. These records are kept securely, used only for the purpose stated, and deleted once the period ends.

Record	Why	How long
Invoices, payment and payout records, TCS/TDS data	Tax and accounting laws (GST, Income-tax)	[8] years
Accepted Terms, consent logs and Booking Agreement PDF snapshots	Proof of contract; legal claims	[8] years, or the limitation period plus one year, whichever is longer
Trip records relating to challans, accidents, insurance claims, police matters or open disputes	Legal obligations; establishing or defending legal claims	Until resolved, plus the limitation period
Records requested by a court, police or authority	Legal obligation	As required
Fraud and safety flags (minimal: name, IDs, reason)	Preventing repeat fraud, and the safety of other users	Deleted with the account, within a week, unless a legal claim is still open
KYC verification result (not images): masked ID number, verification reference, date	Proof of verification	Deleted with the account, within a week, unless a legal claim is still open

5. Data held by Hosts

Hosts receive limited booking details from us. Our Host Terms require Hosts to delete Rider data after the trip, unless the law requires them to keep it. If you think a Host still holds your data, tell us and we will follow it up.

6. Contact and complaints

Privacy questions use the same grievance contact published at https://www.hirenride.com/legal.

We acknowledge complaints within 24 hours. If you are not satisfied with our response, you can complain to the Data Protection Board of India.