1. Information We Collect

As a motorbike rental platform connecting hosts with customers, we collect the following types of information to facilitate seamless bike rental bookings and ensure a secure experience:

• Personal Information: Full name, email address, phone number, date of birth, government-issued identification (driver's license, Aadhaar, etc.), and profile photographs for verification purposes.
• Booking & Rental Data: Rental dates, pickup and drop-off locations, preferred bike models, booking history, rental duration, and special requests or preferences.
• Payment Information: Payment method details (credit/debit cards, UPI, net banking), billing address, transaction history, and payment gateway tokens. We do not store complete card numbers or CVV codes.
• Host Information: For bike owners/hosts: vehicle registration details, insurance information, bike specifications, availability calendar, and earnings data.
• Location Data: GPS location data when using our mobile app for finding nearby bikes, tracking rental pickups, and ensuring safe returns.
• Usage Data: IP address, browser type, device information, pages visited, time spent on pages, search queries, and interaction patterns to improve our platform.
• Communication Data: Messages exchanged between hosts and customers through our platform, customer support interactions, and feedback provided.
• Cookies & Tracking: Session cookies, authentication tokens, and analytics cookies to enhance user experience, maintain login sessions, and analyze platform usage.

2. How We Use Your Information

We use your information exclusively to operate our motorbike rental platform and provide you with the best possible experience:

• To create and manage your account as a customer or host on our bike rental platform
• To process and confirm motorbike rental bookings between hosts and customers
• To facilitate secure payment processing for rentals, deposits, and refunds
• To verify identity and eligibility for bike rentals (driver's license validation, age verification)
• To enable communication between hosts and customers regarding bookings, bike availability, and rental details
• To send booking confirmations, payment receipts, rental reminders, and important service updates
• To provide customer support and resolve disputes between hosts and customers
• To improve our platform's functionality, user interface, and rental experience
• To detect and prevent fraud, unauthorized access, and misuse of our services
• To comply with legal obligations, enforce our terms of service, and protect our rights
• To send marketing communications (with your consent) about new bike models, special offers, and platform updates
• To analyze usage patterns and optimize our matching algorithm between customers and available bikes

3. Payment Information & Processing

We take the security of your payment information seriously. Here's how we handle payment data on our motorbike rental platform:

• Payment Processing: All payments for bike rentals are processed through PCI-DSS compliant third-party payment gateways (such as Razorpay, Stripe, or similar providers). We do not store your complete credit/debit card numbers or CVV codes on our servers.
• Payment Data Collection: We collect payment method information (card type, last 4 digits, billing address) necessary to process transactions and prevent fraud. Full payment details are handled securely by our payment partners.
• Transaction Security: All payment transactions are encrypted using industry-standard SSL/TLS protocols. We use tokenization to securely store payment references without exposing sensitive card details.
• Payment History: We maintain records of your rental payments, refunds, deposits, and transaction history for accounting, dispute resolution, and tax compliance purposes.
• Host Payouts: For bike owners/hosts, we collect bank account details or payment preferences to process rental earnings and commission payouts securely.
• Refund Processing: When refunds are processed (as per our cancellation policy), they are initiated through the original payment method. Refund data is securely handled and may take 5-7 business days to reflect in your account.
• Third-Party Payment Processors: We share necessary payment information with authorized payment gateways only to complete transactions. These processors are bound by strict data protection agreements.
• Payment Disputes: In case of payment disputes or chargebacks, we may share relevant transaction and booking information with payment processors and financial institutions to resolve the matter.

4. Data Security & Protection

We implement comprehensive security measures to protect your personal and payment information on our motorbike rental platform:

• Encryption: All data transmission between your device and our servers is encrypted using industry-standard SSL/TLS protocols. Payment data is encrypted both in transit and at rest.
• Secure Storage: Personal information and booking data are stored on secure, access-controlled servers with regular security audits and monitoring.
• Access Controls: Only authorized personnel with a legitimate business need can access your information. All access is logged and monitored.
• Payment Security: We comply with PCI-DSS standards for payment card data security. Payment information is tokenized and stored using secure vaults managed by certified payment processors.
• Regular Updates: We regularly update our security protocols, conduct vulnerability assessments, and apply security patches to protect against emerging threats.
• Data Breach Response: In the unlikely event of a data breach, we will notify affected users and relevant authorities as required by law, and take immediate steps to mitigate any harm.
• Third-Party Security: We only work with payment processors and service providers that maintain high security standards and comply with applicable data protection regulations.

5. Information Sharing & Disclosure

We respect your privacy and only share your information in the following limited circumstances:

• With Hosts/Customers: We share necessary booking and contact information between hosts and customers to facilitate the rental process (e.g., pickup location, contact number for coordination).
• Payment Processors: We share payment information with authorized payment gateways solely for processing transactions, refunds, and payouts.
• Service Providers: We may share data with trusted third-party service providers (hosting, analytics, customer support) who assist in operating our platform, subject to strict confidentiality agreements.
• Legal Requirements: We may disclose information if required by law, court orders, or government regulations, or to protect our rights, property, or safety, or that of our users.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the transaction, with prior notice to users.
• With Your Consent: We may share information with third parties when you explicitly consent to such sharing.
• We Do Not Sell Data: We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

6. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our motorbike rental platform:

• Essential Cookies: Required for platform functionality, user authentication, and maintaining your session while browsing available bikes and making bookings.
• Analytics Cookies: Help us understand how users interact with our platform, which bike models are popular, and how we can improve the rental experience.
• Preference Cookies: Remember your search preferences, favorite locations, and previously viewed bike listings to personalize your experience.
• Marketing Cookies: Used (with your consent) to deliver relevant advertisements about bike rentals, special offers, and new host listings.
• Third-Party Cookies: Some cookies are set by our payment processors, analytics providers, and advertising partners to enable their services.
• Cookie Management: You can control cookies through your browser settings. However, disabling certain cookies may limit platform functionality.

7. Your Privacy Rights

You have the following rights regarding your personal information on our motorbike rental platform:

• Access Rights: Request access to your personal information, booking history, payment records, and account data at any time.
• Correction Rights: Update or correct inaccurate or incomplete information in your profile, including contact details and payment methods.
• Deletion Rights: Request deletion of your account and personal information, subject to legal and contractual obligations (e.g., retention of transaction records for tax purposes).
• Data Portability: Request a copy of your data in a structured, machine-readable format for transfer to another service.
• Opt-Out Rights: Unsubscribe from marketing communications, promotional emails, and push notifications while still receiving essential booking and payment-related communications.
• Consent Withdrawal: Withdraw consent for data processing activities that require your explicit consent, where applicable.
• Complaint Rights: Lodge a complaint with relevant data protection authorities if you believe your privacy rights have been violated.
• To exercise these rights, please contact us at info@hirenride.com with your request and account verification details.

8. Data Retention & Deletion

We retain your information only for as long as necessary to provide our motorbike rental services and comply with legal obligations:

• Active Accounts: We retain your information while your account is active and for a reasonable period after account closure to handle potential disputes or inquiries.
• Booking Records: Rental booking data, transaction history, and payment records are retained for a minimum of 7 years as required by tax and accounting regulations.
• Legal Requirements: We may retain certain information longer if required by law, court orders, or to resolve disputes, enforce agreements, or protect our legal rights.
• Host Data: For bike owners/hosts, we retain vehicle and earnings information as long as necessary for tax reporting and platform operations.
• Deletion Requests: Upon account deletion request, we will delete or anonymize your personal information within 30 days, except where retention is required by law.
• Backup Data: Deleted information may persist in backup systems for a limited period but will not be actively processed or used.

9. Children's Privacy

Our motorbike rental platform is designed for users who are 18 years of age or older and hold a valid driver's license:

• Age Requirement: You must be at least 18 years old to create an account, book a bike rental, or list a motorcycle as a host on our platform.
• No Collection from Minors: We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have collected information from a minor, we will take steps to delete such information immediately.
• Parental Consent: If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at info@hirenride.com.
• Verification: We may request age verification documents during the account registration or booking process to ensure compliance with this policy.

10. International Data Transfers

As a motorbike rental platform operating primarily in India, we handle data transfers as follows:

• Primary Storage: Your personal information, booking data, and payment information are primarily stored and processed on servers located in India.
• Third-Party Services: Some of our service providers (payment processors, cloud hosting, analytics) may process data on servers located outside India. We ensure these providers maintain adequate data protection standards.
• Data Protection: When data is transferred internationally, we implement appropriate safeguards, including contractual clauses and security measures, to protect your information.
• Compliance: We comply with applicable data protection laws, including the Information Technology Act, 2000 and related rules in India.

11. Policy Updates & Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or services:

• Notification of Changes: We will notify you of any material changes to this Privacy Policy by posting the updated policy on our website and updating the "Last updated" date.
• Email Notification: For significant changes, we may send you an email notification or display a prominent notice on our platform before the changes take effect.
• Continued Use: Your continued use of our motorbike rental platform after any changes to this Privacy Policy constitutes your acceptance of the updated policy.
• Review Regularly: We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
• Previous Versions: Previous versions of this Privacy Policy will be archived and available upon request for your reference.

1. CC Factor

Pricing changes depending on engine capacity:

• 90–125 CC → 1.00x
• 125–150 CC → 1.20x
• 150–250 CC → 1.40x
• 250–350 CC → 1.60x
• 350–2200 CC → 2.00x

2. Vehicle Age Factor

Based on months since manufacturing:

• 1–6 months → 1.00x
• 6–12 months → 0.95x
• 12–24 months → 0.90x
• 24–36 months → 0.85x
• 36–48 months → 0.80x
• 48–60 months → 0.75x
• 60–72 months → 0.70x
• 72–84 months → 0.65x
• 84–96 months → 0.60x
• 96–120 months → 0.55x

3. Multipliers

• Base Price: n10/hour
• Weekend Multiplier: 2.00x
• Seasonal Multiplier: 2.00x
• Demand Multiplier: 2.00x
• Round to Nearest: n2

4. Final Price Formula

Final Hourly Price = Base Price × CC Factor × Age Factor × Demand Multiplier × Weekend Multiplier × Seasonal Multiplier

Final price is rounded to the nearest n2.

5. Refund Tiers

• ≥ 10 Days (≥ 240 hours) → 100% Refund
• 5–10 Days (120–240 hours) → 50% Refund
• ≥ 6 Hours → 30% Refund
• < 6 Hours → 0% Refund

6. Refund Notes

• Refund applies only to rental fee, not penalties.
• Razorpay processes refunds directly to the original payment method.
• Refunds take 3–7 business days as per bank timelines.

7. Host Vehicle Approval Process

• RC is checked for existing registrations.
• If found registered with another host, conflict must be reported.
• Pollution, Fitness, and Insurance must be valid.
• Host uploads front, back, left, right images.
• Admin approves or rejects vehicle.

8. Listing Creation

After approval, host selects start and end dates for availability. Pricing is fully automated using factors above.

9. How Refunds are Issued

10. Example Price Calculation

For a 150 CC bike, 18 months old, weekend booking:

Final Price = 10 × 1.40 × 0.90 × 2 × 2 × 2 = n201.6 → Rounded to n202/hour

11. Example Refund Calculation

Customer cancels 7 days before ride:

Refund = 50% of booking amount.