Shipping Policy

This Shipping Policy explains how Hire N Ride manages the delivery of bikes and accessories, ensuring a smooth and reliable experience for our customers.

1Delivery Coverage

We currently provide bike deliveries within specific service areas. Before placing a booking, please check whether delivery is available in your location through our website or by contacting customer support.

• Delivery is available only within the city limits of our service locations.
• Outstation deliveries may include additional charges.
• Our team will confirm delivery eligibility before finalizing your booking.

2Delivery Timelines

Our goal is to deliver your rental bike promptly. However, delivery times may vary depending on factors such as demand, location, and weather conditions.

• Deliveries are typically completed within 1–2 hours of booking confirmation.
• Peak-hour or high-demand situations may cause minor delays.
• You will be notified via SMS or email once the bike is en route.

3Pickup & Return Policy

Customers can choose to have bikes picked up and dropped off at their preferred locations, subject to availability. Please ensure that the pickup and return addresses are accurate to avoid service delays.

4Delays or Rescheduling

While we strive to meet all delivery timelines, unexpected situations such as traffic, weather, or technical issues may cause delays. In such cases:

• Our team will notify you immediately with updated delivery times.
• You may request to reschedule your booking at no extra charge.
• Refunds or credits will be considered if delays exceed 3 hours.

5Policy Updates

Hire N Ride reserves the right to update or modify this Shipping Policy at any time. Any changes will be published on our website, and the latest version will take effect immediately upon posting.